Here na is the ending to my 11k grocery bill.
Promise niyo po wag niyo akong sasakalin.
The other day, minutes after I posted my blog post about the grocery bill, I received an email from the General Manager of Pioneer Center Supermarket. He told me that they came across my post and they would like to investigate what happened to my receipt. He gave me his office number and his personal mobile phone number. He also told me if I could come by their office on my free time so we can discuss what happened. He also asked me for my contact number so that they can call me.
In short, they were really proactive in contacting me and resolving this case.
I went to their office yesterday. I brought the receipt with me. I met the General Manager. Their General Manager is a middle aged guy. He was actually very pleasant and nice.
He told me that they had the receipt checked daw as soon as they saw my post.
Tama naman daw the total. The 6k was a computer glitch. Nagkaron ng glitch yung sa side ng service provider nila. For some strange reasons, nag total somewhere in the middle yung computer and it showed in the receipt.
Ah…
Wait, whut?!
Tama daw the total of all the items that I bought. 11 thousand pesos!
The fuzz!!!
In fairness to me ha, I attempted to compute the bill manually. However, may mga items there na ang price ay 0.345 @ Php 380. Something like that. Hindi ko na tinuloy ang pagcompute because I saw the 6k vs the 11k. I assumed mali talaga ang binayaran ko.
My assumption was wrong.
Ang kamote kamote ko. Repeat that one hundred times.
“Really?!”, yan lang ang nasabi ko kay General Manager.
The General Manager offered to re-compute manually. And he did it in front of me. It took him around 10 minutes to do it because ang haba nung list.
Php 11,780.28
Nahiya ako. Like sobra sobra.
I expected them to get really annoyed at me.
But no.
They were super duper bait.
They were really apologetic about the 6k appearing in the bill. It wasn’t supposed to appear daw. That was the one that made it so confusing. They thanked me because I brought it to their attention because they will be able to correct it. They will refer it to their service provider para ayusin.
They told me na sana I would still go back to their grocery. I told them yes because they really have a lot of products that you cannot find in other grocery stores.
They told me that they are very sensitive about these concerns. Pagmay concern daw ang customer, they really put time on it and try to resolve it agad. They do not want naman daw their customers to think na may daya or something in their grocery store. They have been in the business for so long and they are patronized by a lot of people. They do not want to lose the trust of the people.
This is why I am posting this blog entry.
I want to apologize for the commotion that I made. Tama naman the total price of the items that I bought. Pioneer Centre has apologized to me for the computer glitch.
If I can give an example to my staff how to perform the right customer service to a complaining client, ieexample ko talaga ang General Manager ng Pioneer Centre.
He was pleasant all throughout our meeting. Even though may fault din talaga ako, he was very humble. He kept on saying thank you and he also kept apologizing for the glitch.
So that’s it.
Ano ang learnings ko dito?
ALWAYS CHECK THE RECEIPT RIGHT AWAY. Check if you paid the right amount RIGHT AFTER YOUR PURCHASE.
I will also include na din the tip na, ALWAYS COUNT YOUR CHANGE BEFORE LEAVING THE STORE. I don’t do that all the time. Pagkasukli sa akin, lagay na agad ako sa wallet. Money is money. Pinaghihirapan natin yan. Wag natin sayangin.
So there.
To end, I would like to thank the General Manager and management of Pioneer Centre Supermarket for clearing up everything. Thank you for being very professional and nice.
